Riyadh Air and IBM unveil the world’s first AI‑native airline
Summary
IBM and Riyadh Air announced that the new Saudi carrier will operate as an "AI‑native" airline from day one, with AI agents orchestrating operations, crew enablement, customer care and enterprise performance management. Built on IBM’s watsonx and consulting platform, the system coordinates 59 workstreams and 60+ partners to replace traditional legacy airline IT, aiming to boost efficiency and personalize both employee and passenger experiences.
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