Machida City wins generative AI award for public service platform

Summary

Machida City, a suburb of Tokyo, has won an Excellence Award at the “Generative AI Grand Prize 2025” for its multi‑provider ‘AI Navigator’ platform that embeds generative AI into municipal services. The city built a “multi generative AI platform” that lets it flexibly plug in rapidly evolving models while keeping a consistent user interface for residents, enabling agile rollout of new AI-powered services without repeatedly rebuilding front ends. Officials frame the system as a way to make generative AI use “the default” in administrative workflows, from information guidance to form-filling assistance, while still meeting public-sector constraints around usability and trust. The award, organized by Generative AI Japan and business magazine Nikkei Business, is notable because Machida was the only local government nominated—showing how some Japanese municipalities are moving from small pilots to platform-level AI infrastructure.([prtimes.jp](https://prtimes.jp/main/html/rd/p/000000791.000052170.html))