Wisconsin counties deploy AI agent to handle non‑emergency police calls

Summary

La Crosse County in Wisconsin has rolled out an AI platform called Aurelian to answer and triage non‑emergency police calls, handling over 40,000 calls since May, while Waukesha County is piloting a similar system ahead of full deployment. Officials say the AI agent helps free human dispatchers to focus on true emergencies, though local experts note the need for clear public communication and safeguards as communities grow wary of how AI is used in public safety contexts.