Job Description
Customer Success Services (CSS) needs an AI Engineer to design, develop, configure, evaluate, monitor and optimize generative AI and agent solutions for Oracle applications. The role focuses on building processes, tools and tests so CSS can evaluate and improve AI responses at scale for use cases like summarization, RAG, and agentic workflows, and on developing monetizable AI-driven managed services for customers.
Responsibilities
- Evaluate and optimize generative AI solutions, including RAG and agent-based workflows
- Design and develop tools to measure AI quality, business value, and compliance (bias, prompt injection, guardrails)
- Build processes and services for large-scale testing, monitoring and auditing of AI behavior on customer instances
- Design custom AI solutions that improve internal CSS operations and customer efficiency
- Help monetize AI capabilities as managed services
- Interface with Oracle AI Review Board and security teams to ensure governance and risk controls
Benefits
Base salary range (US): $68,500 - $158,200 per year, with potential bonus and equityMedical, dental, and vision insuranceShort‑ and long‑term disability insurance401(k) Savings and Investment Plan with company matchPaid vacation, 11 paid holidays, and paid sick leavePaid parental leave and adoption assistanceEmployee Stock Purchase Plan and various voluntary benefits (e.g., auto, home, pet insurance)
Category
LLM / Generative AI Engineer
Posted
11/25/2025